Privacy Policy

# Privacy Policy for SmartDocs Hub

**Effective Date:** July 15, 2026  
**Last Updated:** July 15, 2026

## 1. Introduction

SmartDocs Hub ("App", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile and desktop application.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our App.

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## 2. Information We Collect

### 2.1 Information You Provide Directly

- **Account Information:** Name, email address, phone number (for payment and login purposes)
- **Payment Information:** Payment method details (processed securely through Razorpay and Stripe; we do not store full card details)
- **Device Information:** Device ID, device model, OS version, app version
- **User-Generated Content:** Documents, files, and QR codes you create or upload
- **Support Communications:** Messages, feedback, and support requests

### 2.2 Information Collected Automatically

- **Usage Data:** Features accessed, time spent on features, conversion logs, crash logs
- **Device Data:** Device identifiers, IP address, browser type, operating system
- **Location Data:** Country/region (for app analytics; precise location not collected)
- **Log Files:** Error logs, performance metrics, feature usage analytics

### 2.3 Third-Party Services

Our App integrates with the following services, which may collect data:

- **Firebase (Google):** Analytics, Crashlytics, Authentication
    - Firebase collects usage analytics, crash reports, and authentication data
    - See [Firebase Privacy Policy](https://firebase.google.com/support/privacy)

- **Razorpay:** Payment processing
    - Razorpay securely processes payments; we do not store complete card information
    - See [Razorpay Privacy Policy](https://razorpay.com/privacy)

- **Stripe:** Payment processing
    - Stripe securely processes payments; we do not store complete card information
    - See [Stripe Privacy Policy](https://stripe.com/privacy)

- **Google Generative AI (Gemini API):** Document analysis and conversion
    - Text and document content uploaded for analysis may be processed by Gemini
    - Your API usage is logged by Google
    - See [Google AI Privacy](https://ai.google/responsibility/responsible-ai-practices)

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## 3. How We Use Your Information

Your information is used for:

1. **Service Delivery:** Provide, maintain, and improve the App and its features
2. **Authentication:** Verify your identity and manage user accounts
3. **Payments:** Process transactions, issue refunds, and prevent fraud
4. **Communications:** Send updates, security alerts, and respond to support requests
5. **Analytics & Improvement:** Analyze usage patterns to enhance user experience
6. **Legal Compliance:** Comply with legal obligations, resolve disputes, enforce agreements

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## 4. Data Sharing and Disclosure

We do NOT sell your personal information to third parties. However, we may share data:

- **With Third-Party Providers:** Payment processors (Razorpay, Stripe), analytics services (Firebase), AI services (Google Gemini)
- **For Legal Reasons:** If required by law, court order, or government request
- **Business Transfers:** If we merge or sell our business (you will be notified)
- **With Your Consent:** When you explicitly authorize sharing

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## 5. Data Security

We implement industry-standard security measures:

- **Encryption:** Data in transit uses SSL/TLS encryption
- **Secure Authentication:** Passwords are hashed using bcrypt or similar algorithms
- **Access Controls:** Only authorized personnel access sensitive data
- **Regular Audits:** We conduct security assessments and vulnerability testing
- **Incident Response:** We have procedures to respond to data breaches

**No method is 100% secure.** While we strive to protect your data, we cannot guarantee absolute security.

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## 6. Data Retention

- **Account Data:** Retained while your account is active; deleted within 30 days of account termination
- **Payment Records:** Retained for 7 years (for tax and legal compliance)
- **Usage Analytics:** Retained for 12 months; aggregated/anonymized data may be kept longer
- **Support Communications:** Retained for 2 years for quality and dispute resolution

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## 7. Your Rights

### 7.1 GDPR Rights (EU Users)

- Right to access your personal data
- Right to rectification (correct inaccurate data)
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to withdraw consent

### 7.2 CCPA Rights (California Users)

- Right to know what data is collected
- Right to delete your personal information
- Right to opt-out of data sales (we don't sell data, but you can opt-out of analytics)
- Right to non-discrimination for exercising your rights

**To exercise your rights:** Contact us at privacy@smartdocshub.com with:
- Your full name
- Email address associated with your account
- Clear description of your request

We will respond within 30-45 days.

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## 8. Children's Privacy

SmartDocs Hub is NOT intended for users under 13 years old. We do not knowingly collect personal information from children under 13.

If you are between 13-18 years old (EU: under 16 years):
- You may use the App only with parental/guardian consent
- Parents/guardians can contact us to review, update, or delete data

If we discover we've collected data from a child without proper consent, we will delete it immediately.

**Contact:** privacy@smartdocshub.com

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## 9. International Data Transfers

Your data may be transferred to, stored in, and processed in countries outside your country of residence (including the United States). These countries may have different data protection laws.

By using the App, you consent to:
- Transfer of your data internationally
- Processing under the laws of the countries where data is stored
- We use data protection mechanisms (Standard Contractual Clauses, Privacy Shield) to ensure adequate safeguards

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## 10. Policy Updates

We may update this Privacy Policy to reflect:
- Changes in our practices
- New technologies or features
- Legal or regulatory requirements
- Other operational reasons

**Changes take effect:** 30 days after posting on this screen

**If you disagree** with updates, you must discontinue using the App.

**Your trust is important to us. Thank you for using SmartDocs Hub!**